Frequently Asked Questions
Everything you need to know about your Kiwi Ears audio experience.
What is the standard shipping time for international orders?
International shipping typically takes 7 to 15 business days depending on your location and chosen shipping method at checkout.
Do Kiwi Ears In-Ear Monitors (IEMs) come with a warranty?
Yes, all Kiwi Ears products include a 1-year limited warranty covering manufacturing defects from the date of purchase.
What is your return policy for audio equipment?
We offer a 30-day return policy for products in their original packaging. Please note that for hygiene reasons, ear tips must be unused.
Are Kiwi Ears IEMs compatible with standard smartphones?
Yes, our IEMs use a standard 3.5mm jack or 0.78mm 2-pin connectors. Some newer smartphones may require a USB-C or Lightning DAC dongle.
How do I choose the right ear tips for the best sound quality?
We include multiple sizes of silicone and foam tips. A proper seal is essential for bass response; we recommend trying all sizes to find the most secure fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for secure transactions.