Returns & Exchanges
At Kiwi Ears, we stand by our high-fidelity audio engineering and offer a 30-day return window for products in original condition. If you are not completely satisfied with your listening experience, we are here to help with a straightforward refund or exchange process.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the IEMs or accessories in their original packaging, including all ear tips, cables, and carrying cases to ensure a full refund.
Ship the Item
Affix the provided shipping label or use a tracked courier service to send the package back to our designated inspection center.
Inspection and Refund
Once our technicians verify the hardware's condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing